Returns
If an item is not what you expected from our description, contact us within 14 days of delivery and we will accept the return.
How to return
- Within 14 days of delivery, email us your order number and the reason for the return.
- We will reply with the return address. Please do not send the item before you hear from us.
- Send the item back within 7 days of our reply, using a tracked service.
- Once we have received and checked the item, we refund your original payment method within 5 business days.
Who pays for return shipping
- If our description was wrong: we pay the return shipping and refund you in full.
- If you changed your mind: we still accept the return. You pay the return shipping, and we refund the item price.
- If the item is not genuine: we refund the purchase price and the return shipping, with no time limit.
When you send an item back
Please return it in the condition it arrived, with the dust bag, tags and all accessories. We photograph every item before it ships, so its condition on the day it left us is on record. We cannot refund an item lost on its way back to us, so please use a tracked and insured service.
These are pre-owned items
Patina, light marks and rounded corners that are described and shown on the product page are part of the item you chose, and are not grounds for a return. Please read the condition details and look at the photos before you order. We are happy to send more photos.
Returns from outside Japan
Import duties and taxes are charged by the importing country, not by us, so we cannot refund them.
Please contact us first
If something is wrong, please contact us before opening a dispute with your card issuer. We answer our own email.