返金ポリシー
The window
Contact us within 14 days of delivery to start a return. Once we have agreed the return, please send the item back within a further 7 days.
Condition for return
The piece must come back in the condition it arrived in, with any dust bag, tags or accessories that were included. We photograph every item in detail before dispatch, so its condition on the day it left us is documented.
Who pays for what
- If we described it wrongly — if the piece differs from our description, our condition grade or our photographs, we pay return shipping and refund you in full.
- If the return is for your own reasons — you are still welcome to return it. Return shipping is at your cost, and we refund the item price.
- If an item is ever found not to be genuine — we refund the purchase price and return shipping, with no time limit.
What we cannot refund
The original outbound shipping cost is not refunded on customer-initiated returns.
Import duties and taxes are charged by your government, not by us, so we cannot refund them. You may be able to reclaim them directly from US Customs once the goods are exported — the carrier that collected the charge can tell you how.
Wear is not a fault
If the piece that arrives differs significantly from the photographs and the product page, send it back and we will cover the cost in full. Short of that, these are pre-owned pieces, and we grade them honestly. Patina, light marks and softened corners described in the listing are part of the item you chose, not defects. Please read the condition notes and look closely at the photographs before ordering, and ask us for more images if anything is unclear. We will always send them.
How to start a return
- Write to us within 14 days of delivery with your order number and what is wrong.
- We will reply with return instructions and the address. Please wait for these before sending anything.
- Send the piece back with tracking and insurance for its full value. Until it reaches us it remains your parcel, and we cannot refund an item that goes missing on the way.
- Once it arrives and has been checked, we refund to your original payment method within 5 business days.
Talk to us first
If something is not right, tell us before you file a dispute with your bank. We are a small team and we answer our own email. Most problems are quicker to solve directly.